When ordering
online your order is initially processed by our
shop system and then, if you have selected to
pay via Credit/Debit Card, you are passed to a
highly secure payment server run by SagePay. Your payment details
are processed by SagePay and your card issuer and then if your payment
is successful you are then passed back to our
server.
For security reasons we do not
have access to your credit card details, only the fact that
you have paid us is recorded. If you wish to add to your order once it is placed then please contact us.
Whenever your order changes status,
you will be automatically sent an email to your
registered email address. Please check your spam filters!!!!!!
Orders placed before 12pm will generally be dispatched on the same day, (Monday to Friday), assuming everything is in stock at the time. If you need an item for a specific date/event please contact us before ordering. If an item is out of stock we will send you an email to tell you what is going on. As we manufacture most items in house we generally have a maximum stock turnaround of less than a week, but at busy times this can be longer, but we will try to keep you updated.
| Your Order is... |
Meaning |
being checking |
Your order has been correctly
processed by the payment system,
but is waiting to be accepted
and checked by a human. Once we have checked your order it will move into being processed. |
being processed |
Your order has been checked
and is now being processed. In the event that items are out of stock, your order will move into waiting for stock until it is ready to be dispatched. |
waiting for stock |
Your order has some items that are not yet in stock. As we manufacture 95% of our products they are probably in production, so you shouldnt have to wait too long. As each item comes into stock, your order is updated. Once all items for your order are in stock, your order will move back into processing. |
in
dispatch |
Your order has been assembled all the items have been checked
and everything has now been passed to our dispatch
department for packing. You will normally be given a tracking number at this time, but it will not work until your order has actually been collected by the post office or courier and left our workshop. |
fully
dispatched |
Your order has been picked up by the courier company or post office and is now in their hands. You should get your order soon, but you should be able to use the tracking number to track your order through their system. |
Parcel Tracking
We use a number of delivery
systems, depending on your requirements and
the destination of your order. Overseas delivery
times are dependent on the time of year as well
as the vagaries of customs and the destination
delivery services. If you wish a guaranteed timed delivery service please contact us for more details.
| Destination |
Notes |
Estimated
Delivery Time* |
Tracking
Details |
| UK Orders |
UK orders are generally posted
via Royal Mail 1st Class Recorded
delivery or Interlink Express, depending on the size
of the order. When your order
is delivery you will normally
be asked to provide a signature,
or the postman will leave a while you were out card. |
1-2 Days from date of dispatch |
www.postoffice.co.uk
www.interlinkexpress.com |
| EU Orders |
EU Orders are generally shipped via Interlink Express/DPD or Airsure |
2-5 Days from date of dispatch |
www.interlinkexpress.com |
| Canada |
Orders to USA
and Canada are dispatched firstly
via International Airsure. and
then passed through via
Airmail to either USPS (for
USA) or Canada Post |
3-7
Working Days from date of dispatch |
www.canadapost.ca |
| USA |
www.usps.com
|
Other Destinations |
Other destinations are shipped
International signed for (ISF). |
various |
www.postoffice.co.uk |
*Estimated Delivery times are
times given for deliveries stated by the relevant postal system and are from the date of dispatch.
Times stated are quoted as working days after the day of dispatch, and do not take into consideration any delays
caused by customs clearance or other activities beyond our control. For items shipped via ISF we have to wait 20 working days from date of dispatch before we can claim for a missing package.
Returns
All of our control, units and premium electrodes are back by a lifetime guarantee. All other non-consumable items are backed with a 12 month warrantee. We would never knowingly sell a defective or substandard product and we have an experienced test team that strive to ensure every item gets to you in perfect working condition. However in the unlikely event that you find a fault, then please contact us before returning any item.
We hope you will understand that we cannot take back any item that is used intimately as we have to guarantee the item is new and unused, this would be impossible to do if we accepted things of that nature back, think about how would you feel if you were not able to guarantee that your item had been used by someone else. So once the seal is broken its yours. Of course if it has failed then we will repair or replace it.
If you are not sure that what you are buying is what you want then please talk to us before making your purchase. we don’t offer a sale or return service.
We consider any item that can be used internally or directly against the skin to be an intimate product.
The Distance Selling Regulations
All internet, mail order or telephone sales within the EU are covered by the Distance Selling Regulations 2000.
The Distance Selling Regulations gives you, for 7 days from the date of receipt, time to check out the products you have purchased in the same manner you would have had in a shop, and to cancel the order and return the goods back to us for a refund, minus the cost of shipping, in the event that don’t like them, however your right to cancel does not apply to:
- Personalised goods or goods made to a consumers specification,
- Goods that cannot, by their nature, be returned.
The first EU consultation on the Distance Selling Directive stated that it had concerns about the fact that health and safety considerations are not reflected in the right to return products that are of an intimate nature or have been tried, there would be possible health risks in returning and or re-selling these products, Therefore if the seals have been broken the goods may not be returned.
This policy does not affect your statutory rights.
Damaged, broken, unused and unwanted E-Stim Systems equipment can be returned to us for re-cycling under the WEEE waste management scheme.
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